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Open the Tickets tab in the app. Every ticket you've bought or been invited to appears there, with a QR code for entry and a link to add the pass to your wallet.

Wallet passes are issued once at purchase and don't refresh on their own. The ticket inside the app always reflects the current details, so treat that as the source of truth. To get an updated Wallet pass, open the ticket and tap Add to Wallet again, then delete the old pass.

Check your spam folder first, then look under the Tickets tab in the app — the in-app copy is the source of truth. Email support@mystages.app with the last four digits of the card you used and we'll track it down.

Refund policies are set by the event organiser and shown to you before you buy. If the event was cancelled or materially changed, write to us and we'll coordinate with the organiser on your behalf. EU ticket purchases for dated live events do not qualify for the 14-day withdrawal right under §312g(2) Nr. 9 BGB (Art. 16(l) of Directive 2011/83/EU).

Sign-in is handled by our authentication partner. Try the Forgot password flow first. If you signed up with Apple or Google, make sure you're using the same method — those are separate accounts from email sign-in.

Open the Profile tab and tap Delete Account in the Settings list. You'll be asked to type your email to confirm. Deletion is permanent after a 15-day grace period; signing back in within that window cancels it. Your profile, photos, bio, followed artists, saved events, notification preferences, and Wallet passes for upcoming events are removed. Past ticket and payment records are retained in anonymised form for up to ten years where German tax and commercial law requires it (§ 147 AO, § 257 HGB). See our Privacy Policy for the full schedule.

Open Profile → Email Preferences. You can opt out globally, or toggle specific artists under By Artist. This also covers broadcast updates an organiser may send about a show you're attending (set time changes, venue updates, announcements). Transactional email tied to an order (ticket confirmations, refund receipts) can't be turned off, since it's part of the service.

Tap Push Notifications in the Profile settings list and we'll take you to the system settings for MyStages. From there you can turn notifications off or adjust the banner, lock-screen, and sound behaviour.

Subscribe to Pro from the Profile tab. You'll then be walked through Stripe Connect onboarding to verify your identity and connect a payout account. That step is required before you can sell tickets.

Payouts are initiated after the event ends and typically land within 2–3 business days. If a payout is pending longer than a week, check your Stripe dashboard for verification requests first, then email us with your Pro account email.

That means the ticket was already scanned at the door. Scans are recorded in real time across all your scanning devices, so a ticket that was scanned on one phone will show as used on every other scanner. If a duplicate scan was a mistake and you need to admit the guest, email support@mystages.app with the event name and guest name and we'll help sort it out.

Yes, but only to people who have opted into marketing from you. For that broadcast, you and MyStages act as joint controllers under Art. 26 GDPR: you determine the message and the audience, we provide the infrastructure and technical safeguards. See §12.5 of the Terms for the full split of responsibilities.